Customer Service

Our primary mission at Unospresso® is to provide the ultimate espresso experience for our clients. We realize that to fully achieve this mission, certain elements and services need to be provided before, during and after sales. Our mission begins by providing experienced consultation on which Unospresso® Smart machine for you to use based on your favored operation method and which type of Unospresso® pods packaging to choose. A member of our expert team of technicians will accompany the free delivery of machine and pods to carry out an introductory session about us, espresso and a familiarization session on using the Smart machines. The free delivery service is maintained for all future Unospresso pods ordered in future in a quick and efficient response time. 
Upon delivery of the Smart machines, we setup a machine "data card" to follow up its history, usage trends and maintenance cycles. We pride in providing free maintenance and parts-cleaning to the Smart machines according to each individual machine maintenance cycle and give a full year guarantee using nothing other than authentic Italian spare parts specifically for the Smart machines.
Unospresso® knows that completing its mission will not be completely met without maintaining the delightful espresso experience even during those mentioned maintenance cycles by providing free on loan machines to replace those during the maintenance period.

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